Accounts & Billing
Manage logins, subscriptions, invoices, and payment methods for Innovate Ahead Group products.
Update payment method
Download invoices
Change subscription
Popular help topics
Technical Support
Troubleshoot issues, report bugs, and get guidance on setup and integrations.
Login & access issues
Integrations & APIs
Data & privacy
How‑to Guides
Step‑by‑step walkthroughs to get more from our platforms and services.
Service Status
Check if there are any known incidents or maintenance windows.
Current status: Operational
Contact Options
Prefer email? Reach us at [email protected]. For urgent issues, submit a case and include PRIORITY: High in the subject.
Submit a case
Need personalised help? Create a case and our team will get back to you as soon as possible.
Open Support Case Search Help Articles
Tip: Include screenshots, error messages, and steps to reproduce—this helps us solve your request faster.
FAQs
- What issues are considered critical?
- System outages, security concerns, or problems preventing business‑critical operations. Please submit a case with PRIORITY: High.
- When will I hear back?
- We aim to respond within one business day. Complex issues may take longer, but we’ll keep you updated along the way.
- How do I escalate a case?
- Reply to your case email with the word ESCALATE and a brief reason. Our leads will review promptly.
Reminder: For quick self‑service, start with our Help Center: help.innovateahead.com/index. To contact our team directly, submit a case here: support.innovateahead.com/index.